Privacy Policy
Effective since: 2026-08-26
Account information
Your name, email address, and the unique identifier assigned by our authentication provider (Firebase).
Region and preferences
Your country, timezone, language, and currency preferences, used to display dates, amounts, and content correctly.
Workspaces and members
The workspaces you belong to and the people you invite into them, along with their role.
Vehicle records
Vehicle plates and registration details you enter for your fleet.
Driver records
Driver names, phone numbers, document or license information, and notes you enter about them.
Operational and financial records
Assignments, financial entries, daily receipts, salary calculations, and reminders you create in your workspace.
Authentication
We use Firebase Authentication (including Google sign-in) to verify your identity. Firebase, a Google service, processes your email and authentication credentials on our behalf.
Payments and billing
Payments and billing records are handled by Paddle.com, which acts as the Merchant of Record for purchases. Paddle processes payment details directly; we do not receive or store your card information.
Transactional email
Transactional emails (such as reminders and account notices) are sent through Zoho.
Hosting and infrastructure
TaxiFacil is hosted on infrastructure operated for us, and traffic may pass through Cloudflare, which can process your country and basic request headers as part of routing and security.
Analytics
We use Firebase Analytics to understand product usage, but only after you explicitly accept analytics cookies. If you decline, Analytics does not load, and this does not affect your ability to sign in or use TaxiFacil.
Error monitoring
We use Sentry to detect and diagnose technical errors in the application.
Cookies
We use essential cookies for session management, security (CSRF protection), your language preference, and your authentication state. These remain active regardless of your analytics choice. A separate cookie remembers your analytics consent choice.
Why we process this information
We process this data to provide the service you signed up for, to bill you (through Paddle), to communicate with you about your account, to keep the service secure, and, where you have consented, to understand product usage.
Retention
We retain your operational data for as long as your account is active. When you delete your account, we retain a limited billing-matching record for a bounded period, and de-identified evidence of policy acceptance for the period described below.
Account deletion
Deleting your account removes your owned workspaces and their operational data, and cancels any active Paddle subscription tied to them. Paddle independently retains the financial records it is legally required to keep.
Billing-matching records after deletion
For 90 days after an account is deleted, we keep a minimal record (a billing identifier and the deletion date) so that a payment already in progress at the time of deletion can still be matched and canceled correctly. This record is deleted automatically once that period ends.
Policy-acceptance records
We keep a record of which version of these policies you accepted and when, to demonstrate compliance. After account deletion, this record is de-identified, retained for 365 days, and then deleted.
Your rights
You can access and correct your data from within your account, and delete your account and its data from your account settings at any time. For anything you cannot do yourself, contact us using the details below.
Security
We use reasonable technical and organizational measures to protect your data, including encrypted connections and access controls.
Legal capacity
TaxiFacil is intended for people and businesses legally able to enter into a binding agreement. We do not knowingly offer the service to children.
Changes to this policy
We may update this policy from time to time. The effective date below reflects the latest version.
Contact
Questions about this policy can be sent to the support contact shown below.