Refund Policy
Effective since: 2026-08-26
Paddle is the Merchant of Record
All purchases are made through Paddle.com, our authorized reseller and the Merchant of Record for these transactions. Refunds are processed by Paddle, not by TaxiFacil sending money directly.
How to request a refund
You can request a refund directly through paddle.net, or by contacting TaxiFacil support using the details on our Contact page — we will route billing questions to Paddle on your behalf where needed.
Your statutory rights
Nothing in this policy limits any refund or cancellation right you have under mandatory consumer-protection law in your country. Those rights always apply regardless of what is written here.
Our guarantee
Beyond the statutory rights above, refund requests are considered based on their circumstances. We do not currently offer an additional voluntary guarantee period.
Cancellation is not automatically a refund
Canceling your subscription stops future renewals but does not, by itself, refund the current billing period. Standard cancellation lets your access continue until the end of the period you already paid for.
Account deletion is not automatically a refund
Deleting your account ends your access immediately and cancels any active subscription, but does not itself create a refund. If you believe you are owed a refund, request one through paddle.net or contact support before deleting your account.